Conditions of use

Our Terms and Conditions

This website is owned and operated by Kingspan Insulation Limited (otherwise referred to as ‘Kingspan’, ‘we’, or ‘us’), a company limited by shares that is registered in Ireland under the company number 54621 and the registered office address of Bree, Castleblayney, Co Monaghan.

These terms and conditions apply to all orders you, the customer ("you"), place with us via this website and constitute the entire and only agreement between us. Please read these terms and conditions carefully before ordering any of the products displayed on our website ("Goods"). You should understand that by ordering any of the Goods displayed on our website, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our website.

Your rights as a consumer

If you are a consumer, these terms and conditions do not affect your statutory rights.

Placing an Order

When you place an order with us through this website in relation to the Goods available on our website, a binding contract will come into force between us once we have taken your details and you confirm that you want to go ahead. We will send you an email acknowledging your order, which will confirm the order details and the indicative delivery date.

All orders are subject to these terms and conditions.

All orders are subject to availability and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.

If you place an order by telephone we will communicate with you by email unless you do not have an email address, in which case we will post to you all acknowledgements and acceptances referred to in these terms and conditions.


All drawings, descriptions, specifications, advertising, or illustrations displayed on our website are issued or published for the sole purpose of giving an approximate idea of the Goods represented by or described in them. They will not form part of the contract between us and this is not a sale by sample.

We may make any change to the specification, design, materials or finishes of the Goods which are required to conform with any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality or performance.

Price of the Goods

The price(s) of the Goods are displayed on our website at the time you place your order, plus any associated delivery and packaging charges (which are also set out at the time you place your order) and value added tax

All prices are subject to change without prior notice.

Our website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our website may be incorrectly priced. We will not be obliged to supply the Goods at the incorrect price, even if we have accepted your order.


You must agree to payment in full to your selected merchant for all the goods (and any associated delivery/packaging charges and value added tax) you order, before your order can be dispatched.


Please refer to our Terms of Delivery on our website for full details on the delivery of Goods.

Risk and Ownership of Goods

Once the Goods have been delivered to you, ownership, risk of damage to, or loss of the Goods shall pass to you.

What if you want to return Goods?

Please refer to our Refunds and Returns Policy on our website for full details on Goods returns and refunds.


Please refer to our Privacy Policy on our website for a full copy of our Privacy Policy and information on how your personal information will be handled and processed by us.


Save for the remedies set out in our Refunds and Returns Policy and to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

We do not exclude or attempt to limit in any way our liability:

• for personal injury or death resulting from our negligence;

• for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or

• for fraud or fraudulent misrepresentation.

Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time. We shall not be liable to you in the event we are unable to perform our obligations due to matters outside our control.


We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable.

Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website are owned by us. You may download and print extracts from our website for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.

The material on our website is provided on an "as is" basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respects our website.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that we accept your order for Goods, unless any change to those terms and conditions is required to be made by law or governmental authority (in which case it will apply to any order already accepted by us).

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with Irish law. The Irish courts will have exclusive jurisdiction to settle any dispute which may arise out of, or in connection with, these terms and conditions (including in relation to any non-contractual obligations).